How TAILORED HOMES collects, uses, stores and protects the personal information you provide through our website and enquiry channels.

Information We Collect

We collect the personal information you voluntarily provide when you submit an enquiry, request a consultation, subscribe to our updates, or otherwise contact us through our website. This information may include your name, email address, phone number, project address or location, estimated budget, and details about your proposed project.

We also collect certain non-personal information automatically when you visit our website. This may include your IP address, browser type, device information, pages viewed, time spent on the website, and other analytical data. This information helps us improve the functionality, performance, and user experience of our website.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and consultation requests.
• Provide information about our services.
• Manage and administer our client relationships.
• Send updates or marketing communications where you have requested or consented to receive them.
• Improve our website, services, and overall customer experience.
• Meet our legal and regulatory obligations.

You can opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

We do not sell or rent your personal information to third parties. We only use your information for the purpose for which it was collected, for related purposes you would reasonably expect, or where otherwise permitted or required by law.

Disclosure of Personal Information

We may disclose your personal information to trusted third-party service providers who assist us in operating our business. These may include website hosting providers, customer relationship management (CRM) platforms, analytics providers, email service providers, IT support providers, and our professional advisers.

These providers are only given access to the information necessary to perform their services and are expected to handle your information securely and in accordance with applicable privacy obligations.

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with Australian privacy laws.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, understand how visitors use our website, and improve our services.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of certain features on our website.

Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your personal information against misuse, interference, loss, unauthorised access, modification, and disclosure.

While we strive to safeguard your information, no method of transmitting data over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and maintain appropriate business records.

Access, Correction and Privacy Enquiries

You have the right to request access to the personal information we hold about you and to request that any inaccurate or incomplete information be corrected.

If you have any questions about this Privacy Policy, wish to access or update your personal information, or would like to make a privacy complaint, please contact us at:

Email: info@t-homes.com.au

We will acknowledge and respond to your enquiry within a reasonable timeframe and in accordance with our obligations under the Australian Privacy Act.